- Not a day goes by that's free from conflict.Every day we run into situationswhere we have competing interests and needsaround the use of our time and resources.Or we have strong differences of opinionabout how to accomplish goals.On top of that, we have to deal with peoplethat just seem to push our buttons.Hi, I'm Lisa Gates, a negotiation and leadership coach.And in this course you'll be learning a processthat will help you find workabilityin challenging situations and relationshipsand find your way from conflict to cooperation.
This conflict resolution course teaches skills for resolving and managing workplace disagreements. This interactive instructor-led course is taught in a workshop format. During the program, participants will learn sources of conflict, conflict resolution styles, conflict mapping, and other essential tools for successful conflict management. The Conflict Resolution course is designed to help you develop your conflict resolution skills. Through interactive exercises and activities, you will learn a range of skills to help you understand how conflict happens, how emotions come into play, and how to manage conflict effectively.
We'll start by exploring how we get trappedin the name, blame, claim cycleand then focus on the resolution roadmap,a framework for resolving any conflict.Through practical exercises and scenarios,we'll demonstrate how to use skills like listening,asking diagnostic questions, labeling, and mirroringso you can turn around and implement those skillsin your own conflict conversations.I invite you to use what you learnin this course immediately, so you can become fluentin the language of problem solving, a leadership skillthat will increase your potential dramatically.